Men's Rockport World Tour Classic

I have been using this type of Rockport shoes for years and I do not know what's going on with this company. The shoes that I have got were too big but the size number on the shoes was the same as the previous two pairs that I have - what a mess! Then, I returned the product and ordered a smaller number. I got it a few days ago but now the shoes are too small. Besides, the leather quality is not the same - previously the leather was much softer. That's is the downside of buying shoes by the Internet - you cannot try them and touch them - just the cumbersome send/return procedure.